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Froze tribesman on Blueberry Island

I finished the quest on Blueberry Island but one of the tribesman is froze ill so I'm unable to open the chest to get oil!

Also on Ruins of Dream Shore I finished quest and tribesmen will not go to other island  to get last jewel!

Is there a fix for this or do I need to start all over, I only have two Islands left to finish at this point! 

10 years ago Quote
10 years ago Quote

This game is 7 years old, we do not do tech fixes for it anymore, sorry. You may want to try and restart the level. As for the jewels I haven't heard anything like that. Are you sure you are not missing something that will allow you to go there?

Edited 1 minute later by .
10 years ago Quote
10 years ago Quote

Is there a way to restart just one level after the  quest has been fulfilled or do I need to start the whole game over?

10 years ago Quote
10 years ago Quote

If you haven't finished the island, you just quit and then when it asks to continue - do not resume.

If the island is already finished, you will have to delete some files. This thread has the details:

http://www.totemtribe.com/talk/how-to-fix-crashed-islands/

10 years ago Quote
10 years ago Quote

Thank you, I will try this

10 years ago Quote
10 years ago Quote
Reply to

If you haven't finished the island, you just quit and then when it asks to continue - do not resume.

If the island is already finished, you will have to delete some files. This thread has the details:

http://www.totemtribe.com/talk/how-to-fix-crashed-islands/

I'm not having any look with with this thread and fixing my game problem. I need to re-download the game and start all over but when I do I get my same game with the same problem. So can I get a new game to download or a key code to download from Enkord website?

10 years ago Quote
10 years ago Quote

Sorry, I don't get your last message. Re-downloading and re-installing the game will not help in your case.

10 years ago Quote
10 years ago Quote