Purchased game, but license code doesn't work

Hi, could someone from support please contact me, since I've already both emailed you, and send a message via the online contact form (which presumably wouldn't have been caught by any Spam filter). I purchased Totem Tribe Gold earlier today, paid by Paypal, got all the emails from RegNow and Paypal, including order number and license code, but the code doesn't work. The message I am getting is "The name/key you entered does not appear to be valid. Please try again.", but I've definitely entered the correct one. Please, can someone do something to activate this. Thank you!

Try not to enter the code, buty to copy and paste the code. Chances are you are making some typo, like entering O (letter) instead of 0 (number).

Copy/Paste is exactly what I did. It's definitely not human error - the code's not working. Please advise how I can PM anyone to given them the details so that they can sort it out. Thank you!

Just to add to my previous message: I have actually emailed you my order details already AND send them via you website contact form, but just in case this is not easily identifiable (not sure how many emails of a similar nature you receive), I'm happy to provide them again, bunt don't particularly want to quote them in the forum. Hence my suggestion to send a PM to an administrator/moderator, but I can't seem to find a way to do so. Would really appreciate your help. It's now one day since I purchased it and I do find it quite frustrating that I cannot access a piece of software that I paid for because the licensing code is incorrect or requires activation...

Thanks for your reponse. However, I do not see that option. When I click on your Nickname, I only see the following: If I go to your Public Profile, there is no option to PM you either. I've also tried adding you as a contact first, but that doesn't seem to make any difference. I've now sent you a friend request, in case this is what's needed to allow me to PM you. BTW, I did send another email yesterday, the 12th Feb, (my third so far) forwarding the full registration email I received from Enkord, when I purchased the software (so the email subject line is 'Re: Your Order for Totem Tribe') - this time I CC'ed RegNow. Do you actually have any mechanism of checking the Enkord support email or is this beyond your control? You do seem to respond on the forums, so I can see that you are putting in time to attend to questions. Just asking, as this lack of reponse to emails doesn't come across as very professional, and I am wondering why they are not responded to, yet forum posts are. After all, my question relates to personally not being able to run the software AT ALL, and not to a specific question of the game (ie. 'where the last gem', or 'help, I can't find all crystals' etc). I did purchase the game, because I'd bought and finished the original Totem Tribe via Big Fish, and was really impressed with the quality and thought that had gone into designing it, so the way Enkord is attending to support is a real let-down, and may well affect my decision to buy future games. Games are meant to be for relaxation, and having to send all these emails and forum posts just to get something very fundamental such as access to the game sorted ain't relaxing. Sorry, this is not meant as a silly, pompous threat, but I just thought I'd give you a customer's genuine and hopefully helpful feedback, and I sincerely hope it doesn't get filed under the list of email/posts, which in your head might be labelled 'The customer is bothering me'... Thank you!

Hello, I have the same issue. I've both emailed and used the website contact page with no answer. The wife would like to play the game again. She never did get to finish it. Thanks!

Hello? The wife keeps asking whether I've found a solution to her issue. I keep saying "still nothing." She is very disappointed. I can't PM as the option is not there.

Weird, I created a new account and it gave me the option to send a pm to Beserker. Wonder if net1425 forum account is bugged.

Ok, very weird. I sent you a message, Beserker and its not showing in my sent messages.

I just "friended" him and added him to my contacts, but still do not see any way to PM him. I have sent several e-mails with the purchase information to the contact e-mail addy, and have been completely ignored.

Something might be glitched with their email server. Like I said for some reason my messages aren't being sent to him. So I don't think they are ignoring your emails. They aren't getting them.

OK, so how do I get the issue resolved? He does seem to be ignoring my forum posts.

Well, his ISP might be down and he might not be able to reply. I know he tries to reply as soon as he can. Just for my information how many digits was the license code?

10 Alphanumeric

Weird the key I have for my full version game is 5 sets of 6 alphanumeric characters. Likes this XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX Yeah something must be going on with Berzerker being able to respond because like I said he responds as fast as possible.

I sent you a test pm, let me know if you received it.

I am also trying to get my registration code resent for two months now. I have gotten no response through email and was told to send a pm but seem unable to. I would like help contacting support. I purchased gold through this site but just need my registration code since I changed computers. Thanks.

Wasn't the original registration code sent to you by email?